General Terms and Conditions of Use
CONTENTS OF THE GENERAL TERMS AND CONDITIONS
COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS
DISCLAIMER AND LIMITATION OF LIABILITY
TERMS OF USE FOR DOCUMENTATION TEMPLATES
CONTENTS OF THE GENERAL TERMS AND CONDITIONS
These General Terms and Conditions regulate the use of all web pages constituting the Information Security & Business Continuity Academy owned by EPPS Services Ltd. (hereinafter: EPPS), available at http://www.iso27001standard.com (hereinafter: ISBCA), as well as mutual rights and obligations regarding provision and use of services, materials, functionalities and other content available through the ISBCA.
These General Terms and Conditions apply to all users of the ISBCA. By accessing or using the ISBCA for the first time, the user acknowledges its contents, and fully understands and agrees to the rights and obligations arising from the use of services, materials, functionalities and other content available through the ISBCA. If you do not accept any of these General Terms and Conditions, please do not use the ISBCA.
Specific terms may also apply to the use of certain services, materials, functionalities and other content available through the ISBCA, of which the users shall be informed in an appropriate manner.
We reserve the right to modify or append the General Terms and Conditions, unilaterally, at any time and without prior notice, of which all users shall be duly informed by means of an appropriate notice on the ISBCA. You are obliged to review the General Terms and Conditions periodically, in order to check for possible modifications or additions. By using the ISBCA after modifications or additions to these General Terms have been made, you fully acknowledge, understand and accept the content thereof. Furthermore, we reserve the right to modify the content, design or location of the ISBCA, as well as the services, materials, functionalities and other content available through the ISBCA, unilaterally, at any time and without prior notice. We cannot be held responsible for any damage caused to users or third parties related to the above described modifications.
CONTENTS OF THE ISBCA
The following services, materials, functionalities and contents are available to users through the ISBCA: lessons, presentations, quizzes, forums, articles, templates, news and other content related to e-learning (hereinafter: Content(s)).
The ISBCA contains EPPS's own Content, as well as the Content of users, EPPS's partners and third parties.
We shall make every available effort to ensure constant availability of the ISBCA, as well as constant and unhindered access to the Contents available through the ISBCA, as regulated by these General Terms and Conditions, and possible specific terms applicable to the use of certain Content or separate web pages within the ISBCA.
Prohibited Content
It is prohibited to publish, transmit, upload or exchange any content violating the current laws of the Republic of Croatia, particularly the content that is untrue, deceptive, offensive, vulgar, threatening, racist or chauvinist, the content violating intellectual property rights, the content considered as unauthorised disclosure of personal data or as violation of the right of privacy of users or third parties, as well as any other content which may cause damage to EPPS, other users or third parties (hereinafter: Prohibited Content).
Interactive Content
The ISBCA contains web pages and sections intended for interaction with or between users in a manner which enables transmitting, uploading, publishing, exchanging and mutual use of information, comments, reviews, recommendations, opinions, attitudes and other possible content, as well as other ways of participating in the functionalities, services and other content available through the ISBCA (hereinafter: Interactive Content). Access to some parts of the Interactive Content, their provision or use are granted only to registered users. Interactive content shall be duly marked, whenever this is enabled by the manner of its publication or use.
The publication of Interactive Content on the ISBCA does not mean that we endorse, approve, recommend, promote or in any other way support the information, statements or facts, attitudes, opinions, or conclusions contained therein.
We reserve the right to supervise Interactive Content, as far as this is possible given the manner of its publication and use. However, we shall not control or consistently supervise all Interactive Content and therefore we cannot guarantee the accuracy, truthfulness, origin, contents or availability thereof.
For any comments or information regarding the Interactive Content please contact the webmaster. We are obliged to remove any illegal Interactive Content immediately upon receipt of the corresponding notice. Furthermore, we reserve the right, but do not assume the obligation, to change, remove or refuse to publish any Interactive Content, completely or partially, without prior notice and without explanation, based on our own assessment or on information received by any user or third party, due to any reason, but primarily due to violation of these General Terms and Conditions.
In consequence of the above, we cannot be held responsible for possible damage caused to users or third parties regarding publishing or failure to publish, removing, using, or relying on any Interactive Content.
Links to third party websites
The ISBCA may contain links to other websites owned by EPPS, as well as to third party websites (hereinafter: Links). The Links shall be duly marked, whenever this is enabled by the manner of their publication or use.
The publication of Links on the ISBCA does not mean that we endorse, approve, recommend, promote or in any other way support the information, statements or facts, attitudes, opinions, or conclusions contained therein.
We shall not control or supervise content available through the Links and therefore we cannot guarantee the accuracy, truthfulness, origin, contents, or availability thereof.
For any comments or information regarding the Links please contact the webmaster. We are obliged to remove any Link containing or referring to Prohibited Content immediately upon receipt of the corresponding notice. Furthermore, we reserve the right, but do not assume the obligation, to remove any Link, without prior notice and without explanation, based on our own assessment or on information received by any user or third party, due to any reason, but primarily due to violation of these General Terms and Conditions.
In consequence of the above, we cannot be held responsible for possible damage caused regarding publishing, removing, or using any Link, or relying on any content available via the Link.
Advertising on the ISBCA
Any advertising content shall always be marked as such. Publication of advertising content on the ISBCA does not mean that we endorse, approve, recommend, promote, or in any other way support the advertisers, their products or services.
The advertisers are independent entrepreneurs with whom mutual rights and obligations regarding advertising on the ISBCA are regulated through separate contracts. Therefore, we are not involved in any possible relationship you may establish with the advertisers regarding their advertising content available through the ISBCA. Any rights and obligations arising from such relationships shall be regulated directly with the corresponding advertiser. Also, for any comments or information related to advertising please contact the advertiser directly.
Since we do not control or supervise content available through advertisements, we cannot guarantee the accuracy, truthfulness, origin, content or availability thereof. However, we shall make every reasonable effort to ensure that advertising effectuated through the ISBCA does not contain any Prohibited Content. Therefore, we reserve the right, but do not assume the obligation, to remove any advertising content, without prior notice and without explanation, based on our own assessment or on information received by any user or third party, due to any reason, but primarily due to violation of these General Terms and Conditions.
We are obliged to remove any advertising content which contains or represents Prohibited Content immediately upon receipt of the corresponding notice sent to the contact address published on the ISBCA.
In consequence of the above, we cannot be held responsible for possible damage arising from publishing or removing any advertisement, or relying on any content thereof.
USE OF THE ISBCA
Users may use the ISBCA and the Contents available through the ISBCA only for personal non-commercial use.
It is not allowed (hereinafter: Prohibited Practices):
– to use the ISBCA or content available through the ISBCA in a manner which may cause damage to EPPS, other users or any third party;
– to publish, upload, exchange or transmit Prohibited Content;
– to publish, upload, exchange or transmit any content that the user knows to be false or untrue, or has justifiable reason to believe it to be false or untrue, and whose use may cause damage to EPPS, other users or third parties;
– to misrepresent yourself with the purpose of deceiving EPPS, other users or third parties;
– to publish, upload, exchange or transmit to EPPS, other users or third parties any unwanted notices or other content of commercial or malicious nature, without prior request or consent, particularly including notices and other content of the same or similar nature;
– to purposefully publish, upload, exchange or transmit any content containing computer viruses, worms, and programs that may obstruct or hinder regular operation of the ISBCA, cause damage or destruction of any computer program, or any computer and other equipment owned by EPPS, other users or third parties;
– to collect, process or use personal data of the ISBCA users or third parties in an unauthorised manner;
– to engage in overt or covert advertising (verbal or graphic representation of products, services, personal names, names of companies, names, trademarks (registered or unregistered trademarks and service marks), businesses etc.) in an unauthorised manner.
Users or third parties shall be legally liable for failure to comply with the provisions of these General Terms and Conditions related to Prohibited Practices or Prohibited Content, particularly for possible damage caused by such actions to EPPS, other users and/or third parties.
We reserve the right, but do not assume the obligation, to cancel a user account as a result of the user's Prohibited Practices or other unlawful behaviour, or any violation of these General Terms and Conditions that we assess as grave, without prior notice and without explanation, according to our own assessment or information provided by any user or third party.
In consequence of the above, we cannot be held responsible for possible damage incurred to the user, other users or third parties, caused by Prohibited Practices or cancellation of the user account in accordance with the provision in the previous paragraph.
USER REGISTRATION
Access to Contents available through the ISBCA and the use thereof is available primarily to registered users. Access to some information, functionalities, services and other content available through the ISBCA, or their partial or full use, may be granted to unregistered users. Any reference to users made in these General Terms and Conditions includes both registered and unregistered users.
As defined by the provisions of these General Terms and Conditions, any natural person who fills out the electronic registration form during initial login to the system may register and is considered a registered user of the ISBCA, based on the contract concluded between EPPS and the legal person - employer of the user - for the purpose of online education of its employees provided through the ISBCA.
In order to register, the user must acknowledge all here stated registration rules, perform the registration procedure, provide accurate, complete and true data and choose a username and password. Users are not allowed to use inappropriate usernames, in particular those with offensive or vulgar words or phrases. Such usernames shall be deleted without prior notice. User registration is possible only with unconditional acceptance of these General Terms and Conditions and with the consent for collection and use of personal data in accordance with the legal provisions in force and the provisions of these General Terms and Conditions on the protection of privacy. By completing the registration process every user receives his/her own user account.
It is your responsibility to keep your user account data safe and you acknowledge the responsibility for possible damage that you, other users and/or third parties cause and/or suffer due to your/their own fault, with regard to unauthorised access and/or use, or any other abuse of your user account. It is your duty to inform us of any unauthorised access and/or use, or any other abuse of your user account. Termination of registration does not remove your liability for possible violations and/or damage inflicted during the validity period of your registration.
By registering you agree to receive notices, information, postings, messages and other communications regardless of their nature (normative, informative, commercial, etc.), intended for registered users, particularly those related to administration or your use of the ISBCA and its Content, released by EPPS, and legal or natural persons appointed, engaged or authorised by EPPS.
COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS
Content available through the ISBCA in any form, especially that in the form of lessons, quizzes, photographs, images, drawings, diagrams, charts, audio and visual materials, etc., are protected by copyright and other intellectual property rights according to the legal provisions in force.
Use of the Content is allowed only for the users' personal non-commercial purposes. Users are held responsible for possible violation of copyrights and other intellectual property rights related to the Contents.
The ISBCA contains names of natural and legal persons, names of products or services, trademarks ((un)registered trademarks and service marks), logos, pictures, graphics and other content subject to the protection of intellectual property rights (hereinafter: Protected Content) held by EPPS and/or third parties. Access to or use of the ISBCA or the Contents does not grant any licence, right to use, right to exploit, or any other right related to Protected Content, except to the extent and in the manner explicitly specified in the provisions of these General Terms and Conditions or a corresponding separate contract.
It is not allowed:
– to download, reproduce, copy, distribute, lease, provide for use, publish, communicate to unauthorised third parties or general public, or use in any other way for commercial purposes, without written consent previously granted by EPPS;
– to alter, modify, edit, translate, or create derived works from any Content available through the ISBCA for commercial purposes, without written consent previously granted by EPPS;
– to use Content available through the ISBCA for purposes related to selling or offering for sale, advertising or promotion of any product or service by any person.
If we independently discover a violation of copyright and/or other intellectual property rights, trade secret or other rights of users or third parties, or any other violation of these General Terms and Conditions, or if we are informed by a user or third party of any such violation, or if we receive a request for the removal of a Content, Link, Protected Content or Interactive Content, we shall immediately take all necessary measures to establish grounds for such request and elimination of possible violation.
Specifically, if we independently discover, learn or receive a corresponding request related to a Content, Link or Protected Content, we shall be willing to cooperate with the alleged owner of the intellectual property right, or request submitter; the owner of the rights and the request submitter shall agree to cooperate with us bona fide for the purpose of establishing relevant facts and undertaking measures for the elimination of the alleged violation. We reserve the right, but do not assume the obligation, to remove the Content, Link or Protected Content in dispute from the ISBCA, based on our own assessment and until the dispute has been finalised.,,,
If the corresponding information or request relate to Interactive Content, the submitter and the user who published, transmitted, uploaded or in any other way made available through the ISBCA the Interactive Content in dispute, shall provide all necessary information and explanations concerning the request or the Interactive Content. If we establish that the request in dispute is valid (e.g. on the basis of a final judicial decision or valid settlement), the Interactive Content in dispute shall be removed from the ISBCA without delay. Also, we reserve the right, but do not assume the obligation to remove the Interactive Content in dispute from the ISBCA, and cancel the user account of the user concerned, without prior notice and without explanation, based on our own assessment and until the dispute has been finalised.
Providing Interactive Content
By transmitting, uploading, enabling access, exchanging or providing personal Interactive Content through the ISBCA in any other way, the user authorises EPPS to publish or not publish on the ISBCA the Interactive Content concerned or to remove it from the ISBCA, based on EPPS's assessment, without further permission and without specific copyright or other compensation. When publishing their Interactive Content, the user is entitled to request that their name and/or last name, username or other corresponding nickname be or not be shown, and that their published Interactive Content be removed at any particular moment and due to any reason.
Furthermore, the user authorises EPPS and every other registered user to use the Interactive Content published on the ISBCA for any purpose, including further reproduction and distribution to other users or third parties in any form (oral, written or electronic), in any way, by any means and in any manner, in the original or derived form (abbreviated, appended, translated into another language, or edited, adapted or processed in any other way), without separate further approval and without copyright or other compensation. However, EPPS cannot be held responsible for actions performed by other users or third parties with respect to the Interactive Content provided by the user for publication through the ISBCA.
In case the user does not agree with possible editing changes of the Interactive Content made by EPPS, he/she shall inform EPPS of the disagreement. If EPPS, based on its own assessment, should decide that the Interactive Content in dispute is for any reason inappropriate for publication on the ISBCA in its original form, the changed Interactive Content shall be removed, and publication of the original shall be denied.
The user's refusal to permit publication, editing, use, reproduction or distribution of his/her Interactive Content for the purpose, in the manner and under the conditions specified in these General Terms and Conditions must be explicitly stated when providing the Content for publication through the ISBCA. EPPS reserves the right, but does not assume the obligation, to publish any such Interactive Content with restrictions defined by the providing user or to refuse to publish it based on its own assessment and without explanation.
If EPPS, other users or third parties want to use specific Interactive Content for a purpose, under conditions or in a manner not explicitly allowed on the basis of these General Terms and Conditions, they may request special permission from the owner who provided the said Interactive Content.
User warranties
By providing Interactive Content for publication through the ISBCA the user warrants:
– that he/she is the author of the Content, or owner of corresponding copyrights and/or other intellectual property rights acquired legally, and that he/she is authorised to enable publication, editing, use, reproduction, or distribution of the Interactive Content for the purpose, in the manner and under the conditions specified in these General Terms and Conditions;
– that the Interactive Content is provided for publication through the ISBCA bona fide, and that the provision, publication and subsequent use of the Content in accordance with these General Terms and Conditions shall not in any way violate the rights of EPPS, other users or third parties, including in particular the copyright and/or other intellectual property rights, trade secret, reputation, honour and dignity, privacy, family life, other rights of privacy, and any other rights protected by legal provisions in force, nor shall it inflict damage, either tangible, intangible, direct, or indirect;
– that the Interactive Content is complete, true, accurate, etc. to his/her own best knowledge and belief;
– that he/she shall protect EPPS from all possible requests by other users or third parties submitted to EPPS against the violation of the here stated user warranties, particularly against the violation of intellectual property, trade secret, right of privacy and any other rights with respect to the provided Interactive Content, including indemnity requests; EPPS shall immediately inform the user of the submission of any such request;
– that he/she shall make full compensation to EPPS, other users and/or third parties for damages and costs (including legal representation costs and judicial costs) incurred by the violation of the warranties specified here.
DISCLAIMER AND LIMITATION OF LIABILITY
The Contents, Interactive Content, Links, Protected Content and/or other possible materials, services, functionalities and information available through the ISBCA are provided only on an "as is" and "as available" basis, and we cannot be held responsible for possible consequences, including damages caused to users or third parties, resulting from their interpretation, use etc.
We make no warranties, express or implied, that the ISBCA, Contents, Interactive Content, Links and/or other possible materials, services, functionalities or information shall be accessible and available at all times, and that they shall not contain any errors, viruses, worms, or other computer programs that may cause damage to users or third parties. Every user expressly accepts the use of the ISBCA, Contents, Interactive Content, Links and/or other possible materials, services, functionalities or information available through the ISBCA, at his/her own risk.
We shall not be liable, to the fullest extent permitted by law, for any damage caused and/or suffered by users and/or third parties related to the use of the ISBCA, in particular with the use or abuse of the Content, Interactive Content, Links, Protected Content, Prohibited Content and/or other possible materials, services, functionalities or information available through the ISBCA, or due to their damage or loss, as well as that related to improper, incorrect or unauthorised use or abuse of any user account.
We shall not be liable, to the fullest extent permitted by law, for any damage caused to users or third parties arising from the user or third party publication on the ISBCA of Prohibited Content and/or other content contrary to these General Terms and Conditions.
We shall not be liable, to the fullest extent permitted by law, for any damage caused and/or suffered by users and/or third parties related to the use of third party websites, to which access is enabled via the Links available on the ISBCA, or to the use and/or abuse of information, functionalities, services and other content available through such third party websites.
We shall not be liable, to the fullest extent permitted by law, for any damage caused to other users or third parties arising from the violation of trade secrets copyrights r other intellectual property rights of these persons, inflicted by users or third parties by means of informing, transmitting, uploading, or providing Interactive Content in any other way, for the purpose of publication through the ISBCA.
We shall not be liable, to the fullest extent permitted by law, for any damage caused to other users or third parties arising from the changes of these General Terms, other specific terms of use of individual websites within the ISBCA, or the appearance and content of the ISBCA, including cancelling or removing of the Content, Interactive Content, Links, Protected Content or Prohibited Content and/or other possible materials, services, functionalities or information, user accounts and the ISBCA as a whole.
We shall not be liable, to the fullest extent permitted by law, for any damage caused to other users or third parties arising from the temporary unavailability of the ISBCA or the temporary inability to access some websites, Content, Interactive Content, Links and /or other possible materials, functionalities and information, or some user accounts or data within the ISBCA.
We limit our liability, to the fullest extent permitted by law, for damages arising from any cause whatsoever to the maximum amount of money (1) that you paid for a service and/or product, or other content, or (2) to USD 1,000.00 if Rule (1) is not applicable due to the nature of the violation, damage, compensation, or other circumstance.
PRIVACY POLICY
Communication and disclosure of personal data to third parties
Your personal data shall not be disclosed to third parties without your express consent, except under legal obligation. More specifically, your personal data shall not be transmitted or provided to third parties outside the Republic of Croatia without your express consent, except under legal obligation.
The personal data you provided may be transmitted to our related companies and/or partners when this is deemed necessary for the purpose of maintaining, managing, and carrying out an activity, of which you shall be duly informed in a timely manner. In such cases, we shall ensure that our partners and/or related companies take over the responsibility to protect personal data to an extent equal to that guaranteed in these General Terms and Conditions.
Your personal data (including your email) will never be shared with any third parties for marketing purposes.
Which personal data do we collect?
Types of data that we collect for specified purposes are: your name, last name, country of residence, and email address.
Purpose and manner of personal data collection and use
EPPS collects and processes personal data in accordance with the provisions of the Personal Data Protection Act and other regulations in force in the Republic of Croatia.
Your personal data are processed only on the basis of your approval – a free and express consent to process your personal data for the purposes related to the use of the Content available through the ISBCA. Your consent for the collection and processing of your personal data for a given purpose shall be requested when completing the appropriate form published on the web pages of the ISBCA.
Your personal data shall be used in order to provide Content, reply to queries concerning the Content available on the ISBCA, and inform you about the existing and new content, materials, functionalities, services and other offers that may interest you, and in order to improve the quality of the Content and the ISBCA.
Data collected through quizzes and questionnaires are confidential and may be used only for our own purposes.
All collected data are electronically stored, and appropriate measures and procedures are applied in order to prevent unauthorised access, maintain the level of personal data protection and use the data collected online in a correct manner.
Even though we take all appropriate measures to ensure against unauthorised disclosure of your personal data, we cannot guarantee that some of the collected personal data shall never be disclosed in a manner that is not in accordance with these General Terms and Conditions. Accidental disclosure may be, for example, a consequence of false misrepresentation when accessing websites that contain such data, with the purpose of correcting possible errors in the data. We shall not be liable, to the fullest extent permitted by law, for any damage caused to users or third parties relating to accidental disclosure of personal data.
Collection and processing of personal data by other users or third parties
The ISBCA contains Interactive Content and may contain Links to third party websites, through which other users or third parties may gain authorised or unauthorised access to your personal data. These General Terms and Conditions do not apply to the collection, processing or use of personal data that you communicate to other users and/or third parties. It is in your best interest to acquaint yourself with the rules of personal data protection, and the protection of privacy applied by other users and/or third parties. Since we cannot control the data you provide when accessing or using the Interactive Content, Links or third party websites, or in other circumstances in which you communicate your personal data to other users and/or third parties, we shall not be liable for any damage caused to you, other users and/or third parties, arising from the fact that you communicated your personal data, in relation to the use of the ISBCA.
Modification and deletion of personal data
You are legally entitled to request modification or deletion of your personal data, or deletion from the registered users database at any time. Considering that the e-learning services available through the ISBCA are provided on the basis of a contract concluded with your employer, please send the appropriate request for modification or deletion of data to your employer. Modification or deletion of data shall be effectuated on the basis of an appropriate notice by your employer addressed to the contact identified on the ISBCA.
In order to protect your privacy, we shall make every reasonable effort to verify your employer's identity and authorisation before granting access to your personal data for the purpose of modification or deletion.
Cookies
We reserve the right to use cookies.
A cookie is a group of data serving as your anonymous individual identifier that is sent to your browser by websites. Cookies are sent when you access a website, they are stored in your computer and they serve to record information about your subsequent online visits. Therefore, after a cookie has been stored on your computer during your first access to a website, every time you return to the website it will look for its cookie in order to read the stored data.
Since a cookie is an anonymous individual identifier, it does not contain or send any personal information to the website that stored it on your computer, but only enables faster and more efficient activation of information, data and settings previously communicated during access and use of the website.
Your browser is set in such a way that each website can only access its own previously sent cookies, but not the cookies of other websites.
The Help menu of your browser allows you to select an appropriate option for receiving cookies, even to disable them completely. However, disabling cookies completely will reduce the efficiency of some contents available on some websites.
TERMS OF USE FOR DOCUMENTATION TEMPLATES
Document/documentation sold via the Information Security & Business Continuity Academy is protected by copyright held by EPPS Services Ltd.
Upon payment, EPPS Services Ltd grants you a non-exclusive, permanent, limited right to use the document/documentation world wide, exclusively in the manner expressly specified here. All rights which are not expressly granted here are reserved.
You are authorised to use the document/documentation for any purpose, but exclusively for the needs of your business, in any way that is in accordance with the granted rights, to copy the document/documentation, in whole or in part, directly or indirectly, temporary or permanently, by any means and in any form, as well as to translate it into other languages, to adapt, edit or in any other way modify the document/documentation.
It is expressly prohibited to remove the copyright owner notice and to use the document/documentation commercially for any purpose or for any need not directly related to your internal business. It is particularly prohibited to lease or distribute the original or copies of the document/documentation by selling or otherwise, or offering them with the intention of selling, as well as to print, publish, and make available to the public, through wired or wireless systems, by enabling unauthorised third persons to access the documents from places and at times of their own choosing (e.g. internet publishing), without previously obtaining written consent from EPPS Services Ltd.
You are not authorised to transfer your rights to associated or non associated legal or natural third persons, including your affiliate companies, or to grant any such third persons any right to use the document/documentation without written consent previously granted by EPPS Services Ltd.
REFUND & CANCELLATION POLICY
Documentation Templates & Documentation Toolkits
Due to the nature of our documentation templates & documentation toolkits, we do not offer any refunds once the order has been placed and your template has been delivered under any circumstances. Because we only sell digital goods, these products are irretrievable after they have been delivered. You may preview fist pages of our templates before purchase to ensure it is exactly what you are looking for. By purchasing our documentation templates or documentation toolkits, you understand and agree to the terms outlined herein. However, there are circumstances that would allow us to offer you a refund for your purchased template, and they are as follows:
1. The product was not delivered to you.
2. You were unable to download the file we provided or you are unable to save or open the template.
All decisions on refunds and our policies therein are subject to our discretion. As such, we may require screenshots of errors received, or other proofs. We will make every attempt to ensure the product is up to your standards as well as ours before we issue a refund.
Live Online Trainings via Webinar
If you have paid the registration fee for a single webinar (not the subscription plan) and you want to cancel it, we will refund the webinar registration fee in full up to 7 days prior to the start date of the webinar. If you cancel the registration within the 7 days of a webinar's start date, or you miss the webinar, we will refund the webinar registration fee but we will apply the $45.00 cancellation fee.
Subscription-Based Products
As a subscriber to our subscription-based products (e.g. Online Tutorials via E-learning, Video Tutorials etc.), you have the ability to cancel your subscription at any time - for this purpose, please contact us using this customer support form. You will not receive a refund for billing that has already occurred. Once your cancellation is effective, you will no longer have access to the products you have subscribed to.
To ensure that your credit card will not be charged for your next billing period, you must cancel your subscription no later than the day before your next scheduled billing period begins. Until the end of the current paid billing period, you will still have access to the products you have subscribed to. On the first day after the current paid billing period expires, your access to the subscribed products will be terminated, the subscription will expire, and no further subscription charges will appear on the credit card.
Please note that if you make other purchases at ISBCA, you will be obligated to pay for them whether or not you cancel your subscription.
NOTE: You may request a refund and immediate termination of your subscription in the case of fraudulent or unauthorized usage of your credit card. If this is the case, notify us immediately using the customer support form.
